Refund and Return Policy

At Mushrooms and More Inc., we are dedicated to providing you with the highest quality products and ensuring your satisfaction. Due to the perishable nature of our products, we have specific guidelines for refunds and returns to protect both our customers and the integrity of our offerings. Please review our policy carefully.

1. Refund and Return Policy for Perishable Products

Eligibility for Refunds and Returns:

• Product Condition: Refunds or returns for perishable products are only eligible if the product is defective, damaged, or incorrect upon delivery. Due to health and safety concerns, we cannot accept returns for perishable products that have been opened, used, or are not in their original condition.
• Timing: All refund or return requests for perishable products must be made within 24 hours of receiving your order. This ensures that any issues can be addressed while the product is still fresh.
• Proof of Purchase: To process your refund or return, you must provide proof of purchase, such as your order confirmation or receipt, along with any relevant photos of the product in question.

How to Request a Refund or Return:

• Contact Us: To initiate a refund or return for a perishable product, please contact our customer service team immediately at support@mushroomsnmore.com or call +1-888-855-5905. Provide your order number, a description of the issue, and any relevant photos.
• Return Authorization: If your request is approved, we will provide further instructions. Due to the perishable nature of the product, physical returns may not be required, and a refund or replacement may be issued based on the evidence provided.

Refund Processing:

• Inspection: In some cases, our team may request further information or evidence before processing a refund.
• Refund Method: If approved, refunds will be issued to the original payment method used for the purchase. Please allow up to 10 business days for the refund to be processed and reflected in your account.

Exclusions:

• Opened Products: Perishable products that have been opened or partially consumed are not eligible for refunds or returns, unless there is a verifiable quality issue.
• Subscription Services: Refunds for subscription services are subject to the terms and conditions outlined in our Subscription Policy. Once a subscription order has been shipped, it is not eligible for a refund

2. Refund and Return Policy for Non-Perishable Products

Eligibility for Refunds and Returns:

• Product Condition: Non-perishable products are eligible for refunds or returns if they are defective, damaged, incorrect, or unopened and in their original condition.
• Timing: All refund or return requests for non-perishable products must be made within 14 days of receiving your order.
• Proof of Purchase: To process your refund or return, you must provide proof of purchase, such as your order confirmation or receipt.

How to Request a Refund or Return:

• Contact Us: To initiate a refund or return for a non-perishable product, please contact our customer service team at support@mushroomsnmore.com or call +1-888-855-5905. Provide your order number and a description of the issue.
• Return Authorization: If approved, we will provide a Return Authorization (RA) number and instructions for returning the product. Do not return any products without receiving an RA number.

Returning the Product:

• Packaging: Return the product in its original packaging, along with all accompanying materials. Ensure the product is securely packaged to prevent damage during transit.
• Shipping Costs: If the return is due to a defective, damaged, or incorrect product, Mushrooms and More Inc. will cover the cost of return shipping. For all other returns, the customer is responsible for shipping costs.
• Shipping Address: Returns should be sent to the address provided by our customer service team along with the RA number.

Refund Processing:

• Inspection: Once we receive your returned product, it will be inspected to confirm its condition. If the product is found to be defective, damaged, or incorrect, we will process your refund.
• Refund Method: Refunds will be issued to the original payment method used for the purchase. Please allow up to 10 business days for the refund to be processed and reflected in your account.
• Partial Refunds: In some cases, partial refunds may be granted at the discretion of Mushrooms and More Inc.

3. Customer Satisfaction

Your satisfaction is our priority. If you have any concerns or questions about your order, please do not hesitate to contact us. We are here to assist you and ensure you have a positive experience with RedeemBurger.com.

4. Changes to the Policy

Mushrooms and More Inc. reserves the right to modify or update this Refund and Return Policy at any time without prior notice. Any changes will be effective immediately upon posting on our website.

Thank you for choosing Redeem Burger. We appreciate your business and are committed to providing you with the best possible products and service.

Contact Information:

• Email: support@mushroomsnmore.com
• Phone: +1-888-855-5905
• Mailing Address: Mushrooms and More Inc., 3191 Crumb Hill Rd, Georgetown NY 13072